Our Advocacy Services are tailored to meet your individual needs. We provide specialised services to help you when and where you need it most.

Advocacy Services

Generic Advocacy

This service is available to all.

Mental Health

If you are suffering from mental health issues, the law gives you the right to Independent Advocacy whoever or wherever you are in Scotland. Many people find when they feel unwell it is not easy to say what they want, we can help you to be heard.

Self Directed Support

Self-Directed Support (SDS) is an independent advocacy to help people have a stronger voice and have as much control as possible over their lives. Choose from 1 of 4 options and we will help you to plan and get the services you need.

Children & Young People

Children and young people up to 18 years ensures their voices are heard and listened to. We support young people to ask questions regarding their situation and support them to tell people what they really think.

Children’s Hearings

We support young people to help them with their involvement in the Children’s Hearing System and to express their own needs and views.

Learning Disability

Support for individuals or groups with learning disablities.

Why is Independent Advocacy Necessary?

Because people…

Can experience difficulty in expressing their views and feelings
Are often not listened to and have their views and opinions devalued because of their illness / disability
Experience discrimination in many areas of their lives
Can be isolated with little or no support
Can be subject to complex legal processes, which profoundly affect their lives, such as detention under the Mental Health Act
Can often have difficulty in accessing information

We provide Advocacy Services in 3 different ways…


One to one Advocacy

One to one Advocacy stands alongside individuals helping them to represent their views, rights and what they believe is in their best interests.


Collective / Group Advocacy

Collective / Group Advocacy happens when a group of people who are all facing a common problem come together on a formal basis to support each other over specific issues.


Non-instructed Advocacy

Non-instructed Advocacy happens when an individual can not tell their Independent Advocacy Worker what they want and usually takes place with people who have dementia or profound and /or severe learning difficulties. This can be a long process, taking time to get to know the person and significant other in their lives.

An Advocacy Worker will:

  • Listen to your views and opinions without judgement
  • Help you to speak up and have your views listened to
  • If needed speak on your behalf
  • Go to meetings with you
  • Help you become involved in decisions which affect you
  • Help you to understand form and letters
  • Investigate your rights, and help you to understand and uphold your rights
  • Always be honest with you

Independent Advocacy will not:

  • Tell you what to do but will help you to find information you need
  • Will not talk about you without your permission
  • Give an opinion unless only give their opinion when it is asked for ???
  • Will not make decision for you

Independence & Confidentiality

Independent advocacy organisations do not provide any other services.
Independent advocacy strives to minimise any conflicts of interest so that Advocacy Workers can work with complete loyalty to their Advocacy Partners (clients) and independent of other agencies, friends or family members.

Whatever you say to your advocate will be protected and maintained within the advocacy service. No outside contact will be made without your consent. There are exceptions to our confidentiality policy. If we think that you or another person are at serious risk or if you give us information about crime, we will have to act on this information. We would normally tell you before we do this and provide you with reason in writing.

“When we do our SMILE work I don’t  feel like I have a learning disability, people don’t see our disability, they see you – it makes me feel the same as everyone else.”
Learning Disability Advocacy Service User
“I didn’t feel positive about my care before, but with you here I feel positive about it now.”
Learning Disability Advocacy Service User
“I felt great knowing that you were there beside me; really comfortable.  Maybe in the past when I have had to do an assessment, I felt quite tense, but it felt good to have you there.”
Learning Disability Advocacy Service User
“We didn’t know that we could use our SDS to purchase equipment during Covid-19, but with Advocacy’s support we were able to approach our local authority to request a more flexible spend.”
Learning Disability Advocacy Service User
“I really appreciate everything you have done for me.  Thank you for everything you have done to help.”
Learning Disability Advocacy Service User
Learning disability advocacy

Lewis & Harris Services

First Floor, Rear Wing, 16 Francis Street, Stornoway, Isle of Lewis, HS1 2XB
Phone : 01851 701 755
Email : office@advocacywi.co.uk

Uist & Barra Services

Generic/Mental Health Advocacy Worker
Phone : 01878 700 000 or 07584 898 48
Email : uistandbarra@advocacywi.co.uk

SDS Advocacy Worker
Email: office@advocacywi.co.uk
Phone: 01851 701 755

Opening Hours

Monday to Friday
10am to 4pm
Saturday and Sunday